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The Windows Help program is not supported in Windows 10, Windows Server 2012 or afterward versions of Windows Server. The Windows Assistance program is available for Windows Vista, 7, 8 and 8.i only.

Microsoft strongly recommends that software developers discontinue using the Windows Assist application. Software developers who send programs that rely on .hlp files are encouraged to transition their Aid experience to an alternative Aid file format, such equally CHM, HTML, or XML. For more information encounter the MSDN article Which Version of Help practice I Need? While Microsoft develops future Help technologies, we encourage Assistance authors to continue using HTML Help i.4. HTML Help 1.4 is included in Windows versions starting with Windows vii.

Symptoms

When y'all try to open Assist in Windows-based programs, you lot receive 1 of the following error messages.

The Help for this programme was created in Windows Help format, which was used in previous versions of Windows and it is not supported in Windows Vista.

The Assistance for this program was created in Windows Assist format, which depends on a feature that isn't included in this version of Windows. Even so, you tin can download a program that volition allow y'all to view Assist created in the Windows Help format.

The Assist for this program was created in Windows Help format, which depends on a feature that isn't included in this version of Windows. For more than information, go to the Microsoft Assistance and Support website.

Resolution

To view 32-fleck Assistance files with the .hlp file extension in Windows, you will need to download and install WinHlp32.exe from the Microsoft Download Center.

• 4013443 WinHlp32.exe for x86-based versions of Windows 8.ane

• 4013443 WinHlp32.exe for x64-based versions of Windows 8.i

• 4013443 WinHlp32.exe for Windows 8

• 4013443 WinHlp32.exe for Windows seven

• 4013443 WinHlp32.exe for Windows Server 2008

• 4013443 WinHlp32.exe for Windows Server 2008 R2

• 4013443 WinHlp32.exe for Windows Vista

Of import notes for downloading this program

• Open the links past using Internet Explorer.

• If you encounter a "Validation Required" message when you lot open the download page, click Keep, and and then follow the on-screen instructions.

• When you are prompted to download the file, select the file name that contains "x64" for 64-scrap versions of Windows or "x86" for 32-bit versions of Windows. Use the following auto-detection information to make your choice.

• The Windows Help programme is not supported in Windows Server 2012 or later versions of Windows Server.

If you come across issues when you install WinHlp32.exe or utilise Help, go to the "More information" section.

More data for advanced users

This problem occurs when Windows Aid uses an earlier version of the Windows Assistance programme (WinHlp32.exe) to display content.

Known issues that may occur when you install WinHlp32.exe

Windows Update error 80070422

Manually fix this problem

If you receive Windows Update error 80070422 when you download the WinHlp32.exe update, y'all may take to change the Windows Update service settings, and then restart the service. To do this, follow these steps:

1. Click Beginning, and type Services in the Offset Search or Search Programs and files text box.

2. Double-click Services from the Programs list. If you are prompted for an ambassador password or for confirmation, blazon the password, or provide confirmation.

3. Correct-click the Windows Update service, and so click Properties.

4. On the Full general tab, make sure that Automatic is selected adjacent to Startup type.

5. Next to Service condition, check whether the service is started. If it is not started, click Get-go. If you lot are prompted for an administrator countersign or for confirmation, type the password, or provide confirmation.

6. Click OK.

Known issues that may occur later yous install WinHlp32.exe

The following listing shows the known functionality regressions from previous releases of WinHlp32.exe. The post-obit known issues apply only to the version of WinHlp32.exe that is discussed in this article.

• Macros are disabled

  By default, the following macros are disabled in Windows Aid:

  • ExecFile

  • RegisterRoutine

  • ShellExecute

  • ShortCut

  • Generate

  • Exam

  • ExecProgram

  Still, all other macros in .hlp files will office as they did in past releases. Therefore, if an .hlp file that depends on these macros is opened after you install Windows Help for Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2, some functionality of the file may non work correctly. If this occurs, you lot may receive the following error bulletin:

  There was a problem running the macro. (1037)

  If you have to use these macros, you lot can plow them on by using the Group Policy workaround or the registry workaround that is described in the "Registry entries and group policies for network administrators" section.

• Cannot access .hlp files that are stored on intranet sites

  By default, you cannot apply WinHlp32.exe to access .hlp files that are stored on intranet sites. If you lot try to open a remote file, you lot receive the following error message:

  Cannot brandish this help file. Try opening the assist file over again, and if you however receive this message, re-create the help file to a different drive, and endeavour again.

  If you accept to admission .hlp files that are stored on intranet sites, you can unblock them by using the Group Policy workaround or registry workaround that is described in the "Registry entries and grouping policies for network administrators" section.

• Noninteractive user admission is blocked

  Access has been blocked to .hlp files by noninteractive users, such as organization processes. The user does not receive an error message when this error occurs.

• Drag-and-drop functionality is disabled

  Support for drag-and-drop functionality in the application has been disabled. The user does non receive an error bulletin when this error occurs.

• Dependencies on "How to Utilize Help" files

  The Help files that are titled "How to Employ Help" were removed from Windows Vista and Windows Server 2008. The post-obit files were removed:

  • Windows.hlp

  • Winhlp32.hlp

  • Winhlp32.cnt

  • Winhelp.cnt

  • Nocntnt.cnt

  Notes

  • These files are not included in Windows 7 or in Windows Server 2008 R2.

  • The .hlp files that depend on these files may return an error when y'all try to open them.

How to address compatibility bug that are related to WinHlp32.exe

Yous can use the WinHlp32.exe to view 32-bit Help files. This release provides Group Policy settings and registry subkeys that you lot tin utilize to work around awarding-compatibility issues. For example, the Grouping Policy settings and registry subkeys tin be used to resolve bug that are related to macros in .hlp files and to access .hlp files that are stored on intranet sites. However, if users view Assistance files from an unknown source, the computer volition be put at more than take a chance if they enable these policies or these settings. Therefore, you should apply caution when you decide whether to implement the application-compatibility workarounds that are described in this department.

Apply the following questions to determine whether to install WinHlp32.exe, and which policy changes and registry changes to make.

• Practise you accept to have the applications and the functionality that are afflicted by the removal of WinHlp32.ex?

  • How many applications require WinHlp32.exe? How many applications are affected past the functionality changes? How important are these applications?

  • How astringent is the malfunction that'southward caused by the changes?

• What are your security requirements and security capabilities?

  • Which is more important: That you can use the WinHlp32.exe functionality or that yous make sure that your security is as stiff as possible?

  • Practice external security measures, such as a local or a corporate firewall, give yous sufficient conviction that you can install WinHlp32.exe and brand the policy changes or the registry changes that are described in this commodity?

• If you lot are in an organization, does your organization evangelize content in the .hlp format?

  • Tin can you alter the program or the contents so that they do not have to use WinHlp32.exe functionality? For example, can you convert the help content that is currently in the .hlp format to an alternative file format such as .chm, .html, or .xml?

  • Does your organization store .hlp files on an intranet site? Can you install these files locally instead?

How to enable macros on a unmarried computer afterward you install WinHlp32.exe

Afterwards yous install the WinHelp32.exe program that is discussed in this commodity, certain macros are disabled. For more data about this issue, see the "Known issues" section.

This section contains steps to re-enable these macros past modifying a registry key. If your computer is in a managed surroundings, do not follow these steps without first consulting with your IT department. It departments may decide not to re-enable macros or they may determine to re-enable them by using group policies. IT departments should read this article in its entirety earlier yous continue.

Warning This article offers data about how to work around issues that are acquired by changes in this release of Windows Aid. However, Microsoft makes no specific recommendations about which registry keys and which values are right for your unique environment. If you lot are in a managed environment, your IT department is the best judge of how to weigh the advantages of these workarounds against the risks of using them. The safer course is to use no registry workarounds at all.

Notation To perform the steps in this chore, you must exist logged on to the figurer by using an ambassador account. By using an administrator account, y'all can make changes to your figurer that you cannot make with any other account, such as a standard account.

To log on by using an administrator business relationship, you lot must know the countersign for an administrator account on your calculator. If you are performing these steps on your personal estimator, you are likely already logged on by using an administrator business relationship. If you are performing these steps on a figurer at work, you might take to ask the system administrator for assistance.

Manually enable macros on a single computer

Important
Follow the steps in this section advisedly. Serious problems might occur if you modify the registry incorrectly. Earlier you change information technology, support the registry for restoration in case problems occur.

To enable macros on a unmarried computer after y'all install WinHelp32.exe, follow these steps:

1. Log on past using an ambassador account.

2. Press the Windows logo key + R, blazon regedit, then click OK.
   If you are prompted for an administratorpassword or for confirmation, type the countersign, or click Continue.

3. On 32-bit editions of Windows, locate and and so select the following registry subkey:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft
   On 64-bit editions of Windows, locate so select the following registry subkey:

   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft

4. On the Edit menu, indicate to New, so click Central.

5. Type WinHelp, and then press Enter.

6. Click the WinHelp fundamental.

7. On the Edit card, point to New, and and then click DWORD (32-scrap) Value.

8. Type AllowProgrammaticMacros, and then printing Enter.

9. On the Edit carte, click Modify.

10. In the Value data box, type ane, click Hexadecimal in the Base area, and so click OK.

11. Get out Registry Editor.

How to unblock .hlp files that are stored on an intranet on a single computer after you lot install WinHlp32.exe

After you lot install the WinHelp32.exe file that is discussed in this article, .hlp files that are stored on intranet sites are blocked. For more than data about this issue, see the "Known issues" section.

This article contains steps to unblock these .hlp files by modifying a registry key. If your computer is in a managed environs, do non follow these steps without get-go consulting with your Information technology department. IT departments may decide not to re-enable macros or they may decide to re-enable them past using grouping policies.

Important This article contains information that shows you how to assist lower security settings or how to plow off security features on a computer. You tin can brand these changes to work around a specific problem. Earlier you make these changes, we recommend that yous evaluate the risks that are associated with implementing this workaround in your particular environs. If you implement this workaround, take whatever appropriate additional steps to assist protect the estimator.

Warning This article offers information about how to piece of work around issues that are caused by changes in this release of Windows Help. All the same, Microsoft makes no specific recommendations most which registry keys and which values are right for your unique environment. If yous are in a managed environs, your It department is the best judge of how to weigh the advantages of these workarounds against the risks of using them. The safer course is to utilise no registry workarounds at all.

Notation To perform the steps in this task, you must exist logged on to the computer past using an administrator account. By using an administrator account, you tin make changes to your computer that you cannot make with any other account, such every bit a standard business relationship.

To log on past using with an administrator account, you lot must know the countersign for an administrator account on your computer. If you are performing these steps on your personal calculator, you are likely already logged on with an administrator business relationship. If you lot are performing these steps on a reckoner at work, you might accept to enquire the system administrator for help.

Manually unblock .hlp files that are stored on an intranet on a unmarried computer

Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify information technology, support the registry for restoration in example problems occur.

To unblock .hlp files after you install WinHelp32.exe, follow these steps:

1. Log on by using an administrator business relationship.

2. Press the Windows logo key + R, blazon regedit, and then click OK.
   If you are prompted for an administratorpassword or for confirmation, type the password, or click Go along.

3. On 32-bit editions of Windows, locate and then select the following registry subkey:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft
   On 64-bit editions of Windows, locate and then select the following registry subkey:

   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft

4. On the Edit menu, point to New, and and then click Key.

5. Type WinHelp, so press Enter.

6. Click the WinHelp central.

7. On the Edit bill of fare, point to New, and then click DWORD (32-bit) Value.

8. Type AllowIntranetAccess, and then press Enter.

9. On the Edit bill of fare, click Modify.

10. In the Value data box, type i, click Hexadecimal in the Base area, and and so click OK.

11. Go out Registry Editor.

Registry entries and group policies for network administrators

Alarm This workaround may brand a figurer or a network more vulnerable to attack by malicious users or by malicious software such equally viruses. We exercise non recommend this workaround but are providing this information so that y'all can implement this workaround at your own discretion. Use this workaround at your own risk.

Warning This article offers information near how to work around problems that are acquired by changes in this release of Windows Help. Even so, Microsoft makes no specific recommendations about which registry keys and which values are right for your organization. Your It department is the all-time guess of how to weigh the advantages of these workarounds confronting the risks of using them. The safer course is to use no registry workarounds at all.

The WinHlp32.exe download provides Group Policy settings and registry entries to work around two known issues in this release of Windows Help. By using the following Group Policy settings or registry entries, network administrators and individual users can re-enable macros and unblock .hlp files that are stored on intranet sites. A local estimator Group Policy setting and a current user Group Policy setting are provided equally a workaround for each feature. You lot tin also use a user registry setting to manage each characteristic.

For each feature, precedence is given in the post-obit gild:

• Local reckoner Group Policy

• Current user Group Policy

• User registry setting

If a policy has not been prepare for a feature, and the user registry setting for the feature has non been set, the features volition behave as described in the "Known bug" section.

Important This section, method, or task contains steps that tell you how to alter the registry. However, serious bug might occur if you change the registry incorrectly. Therefore, brand sure that you follow these steps advisedly. For added protection, back up the registry earlier you alter information technology. So, y'all can restore the registry if a problem occurs. For more than information nigh how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 How to back up and restore the registry in Windows

• How to enable macros

  Network administrators tin apply the Allow programmatic macros in WinHlp32.exe Group Policy setting to turn on or to plow off macros in .hlp files. Administrators tin can use the Group Policy Management Panel (GPMC) to manage this Grouping Policy setting. For more information well-nigh Grouping Policy, come across the "References" department.

  If neither the local computer Grouping Policy nor the electric current user Grouping Policy for this feature has been set, users tin modify the user registry setting for this feature to plow on or to plow off macros in .hlp files. To change this setting, users must first add together the following new subkey to the registry:

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelp Then, users must add a DWORD value that is named AllowProgrammaticMacros to this subkey. If the value for AllowProgrammaticMacros is set to i, the macros volition be turned on. If the value is ready to 0, the macros volition be turned off. If this registry value does not be, the macros will be turned off.

• How to unblock .hlp files that are stored on an intranet

  Network administrators tin use the Let WinHlp32.exe to access .hlp files stored on intranet sites Group Policy setting to unblock .hlp files that are stored on the intranet. Administrators tin use the GPMC to manage this Grouping Policy setting. For more information about Group Policy, come across the "References" section.

  If neither Group Policy setting for this characteristic has been set, users can modify the user registry setting for this characteristic to block or to unblock .hlp files that are stored on intranet sites. To change this setting, users must showtime add the post-obit new subkey to the registry:

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelp And so, users must add together a DWORD value that is named AllowIntranetAccess to this subkey. If the value for AllowIntranetAccess is set up to 1, the .hlp files that are stored on intranet sites will be bachelor. If the value is gear up to 0, the .hlp files that are stored on intranet sites volition be blocked. If this registry value does non be, the .hlp files that are stored on intranet sites will be blocked.

Assistance content providers who release .hlp files

Starting with Windows Vista, the older Help component (WinHlp32.exe) is replaced by a new Assistance component that adds more functionality for newer versions of Windows.

The WinHlp32.exe technology volition not exist supported in its electric current form in time to come Windows releases. Therefore, we strongly recommend that software developers no longer employ this Windows Help program. Software developers who release programs that rely on .hlp files are encouraged to transition their Help systems to an alternative Assistance file format, such as .chm, .html, or .xml. They will also have to modify their calls from the WinHelp API to the new content source. Several 3rd-political party tools are bachelor to help software developers catechumen Assist content from one format to another format.

Note Windows Vista, Windows 7, Windows Server 2008, and Windows Server 2008 R2 still includes WinHelp.exe for 16-fleck .hlp files. The WinHelp.exe program is a version of Windows Help for 16-bit .hlp files.

References

weathersthatts.blogspot.com

Source: https://support.microsoft.com/en-us/topic/error-opening-help-in-windows-based-programs-feature-not-included-or-help-not-supported-3c841463-d67c-6062-0ee7-1a149da3973b

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